Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the High Roller Casino website, account services, games, promotions and related online services. They form a legally binding agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not register, deposit money, place a bet or otherwise use the service.

By accessing the website or using any available service, you confirm that you have read these terms and agree to follow them. Additional rules may apply to individual games, competitions, payment methods or promotional offers. Where additional rules are provided, they form part of these terms. If there is an inconsistency, the specific rules for the relevant game, service or promotion may apply to that activity.

Eligibility and legal use

You must be at least 18 years old to use an online gambling service in Australia. You must also be legally permitted to access and use the service from your location. It is your responsibility to check the laws that apply to you before registering or playing. High Roller Casino does not invite anyone to use the website where online gambling is unlawful or restricted.

You must provide accurate, current and complete information when registering and whenever information is requested. You must not create an account in another person’s name, allow another person to use your account or use the service on behalf of someone else. The operator may refuse an application, request further information or restrict access where it considers this necessary to meet legal, security or operational requirements.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, services, technology, law or business practices. The latest version will be made available on the website. You should review the terms regularly. Continuing to use the service after an update is published indicates your acceptance of the revised terms. If you do not accept a change, you must stop using the service and follow any available account closure process.

2. Accounts, verification and security

Some services may require you to create and maintain an account. You may only hold an account for your own use unless the operator has expressly agreed otherwise. Duplicate, linked or misleading accounts may be investigated, suspended or closed. Any decision about an account will take account of applicable law, security concerns and the information available to the operator.

Account information

You are responsible for ensuring that the information connected with your account remains accurate. You must promptly update details if they change. Information may be checked before an account is approved, before certain transactions are completed or at other stages of the customer relationship. Verification may include identity, age, location, payment method, source of funds or other information required for compliance and risk management.

If requested information is not provided, is incomplete or cannot be verified, access to some or all services may be delayed, restricted or suspended. Transactions may also be held while checks are completed. The operator may retain records as required by law or for legitimate business and security purposes.

Keeping your account secure

You must keep your username, password, verification details and devices secure. Do not share your login information with another person. You should use a strong password, avoid reusing it on other websites and log out when using a shared device. Tell the operator through the contact methods available on the website as soon as possible if you believe your account has been accessed without permission.

You are responsible for activity carried out through your account unless the operator determines that the activity resulted from a failure of its own security obligations. The operator may temporarily suspend access to protect your account, other customers or the integrity of the service.

Suspension and closure

An account may be suspended, limited or closed where there is a suspected breach of these terms, suspected fraud, unusual activity, a security risk, a legal requirement or a concern about responsible gambling. Action may also be taken where information provided is false, misleading or cannot be verified. Where permitted, you may be informed about the reason for an account decision.

3. Deposits, withdrawals, games and promotions

You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be connected with unlawful activity. The operator may decline, reverse or review a transaction where required for security, compliance or technical reasons.

You should check all transaction details before confirming a deposit or other payment instruction. A transaction may not be immediately available because of processing, verification, banking or technical requirements. The website may show information about available payment options, minimum or maximum transaction values and any applicable charges. These details may differ by method, account or location and may change without notice where permitted.

Playing and placing bets

You are responsible for reviewing the game information, stake, selection and other details before confirming a bet or game entry. A bet or game action is generally treated as final once it has been accepted by the system, except where it is cancelled, voided or adjusted under these terms, the relevant game rules or applicable law.

Games may be affected by network interruptions, device settings, software faults or other technical events. The operator may correct an obvious error, cancel an affected transaction or take another reasonable step where a game or transaction has not operated as intended. Where an outcome has already been determined correctly by the relevant system, a temporary interruption will not necessarily invalidate that outcome.

Promotions and promotional funds

Promotions are subject to the offer terms displayed when they are made available. Those terms may include eligibility conditions, participation steps, expiry dates, wagering or playthrough requirements, game restrictions, withdrawal conditions and limits on one offer per person, household, device or account. You should read the full promotional terms before accepting an offer.

Unless stated otherwise, promotional funds are not the same as withdrawable cash. A promotion may be withdrawn, cancelled or withheld if you do not meet its conditions, breach these terms, attempt to misuse the offer or become ineligible. Promotions may not be combined unless the applicable offer expressly allows it. The operator may correct an obvious promotional error and may stop or amend an offer where permitted.

Balances and withdrawals

Any withdrawal request may be subject to account verification, payment checks, applicable withdrawal rules and the completion of relevant play or promotional conditions. Funds may be returned using an approved method connected with your account. You must provide information reasonably required to process a withdrawal lawfully and securely.

You must not use the service to disguise the source of funds, move money for another person or conduct transactions that appear suspicious. Where a transaction is disputed, reversed or found to be unauthorised, the operator may investigate and take appropriate action, including restricting the account or recovering amounts that are improperly credited.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should only gamble with money you can afford to lose. Take regular breaks, set a budget before you play and do not chase losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

Account controls

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit controls, activity reminders, time limits, loss controls, cooling-off options or account exclusion. You should read the information provided with each tool so that you understand when a control starts, how it operates and whether it can be changed.

If you ask for an account closure or exclusion because of gambling concerns, you must not create another account or attempt to bypass the restriction. The operator may close related accounts where it identifies an attempt to avoid a responsible gambling measure. You may also seek help from an independent gambling support service or a qualified health professional.

Unacceptable activity

You must use the website fairly and lawfully. You must not interfere with the website, manipulate a game, exploit a software error, use automated systems, introduce malicious code or attempt to gain unauthorised access. You must not provide false information, abuse a promotion, use stolen payment details, collude with another person or engage in conduct that could harm other customers or the operator.

• Do not allow an underage person or another person to use your account.
• Do not use the service for fraud, money laundering or any other unlawful purpose.
• Do not attempt to conceal your identity, location, payment source or connection with another account.
• Do not use tools or software designed to gain an unfair advantage or disrupt normal operation.
• Do not publish or transmit content that is unlawful, threatening, abusive, misleading or harmful.

5. Website use, privacy and liability

Website availability

The operator aims to provide a reliable service but does not guarantee that the website, games or account features will always be available, uninterrupted, secure or free from errors. Access may be unavailable because of maintenance, updates, telecommunications issues, equipment failure, third-party services or events outside reasonable control.

You are responsible for having a suitable device, internet connection, software and security arrangements. You should keep your device updated and use appropriate protection against malware and unauthorised access. The operator is not responsible for problems caused by your device, connection, browser, payment provider or other service that is outside its reasonable control.

Intellectual property

The website and its content, including text, graphics, branding, software, design and game materials, are owned by or used under permission from the relevant rights holders. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the service without written permission.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, manage security, meet legal obligations, prevent fraud and communicate with you about your account. You should read the Privacy Policy to understand how personal information is handled.

You agree to receive service-related communications that are necessary for account administration, security, transactions and changes to the service. Marketing communications will be handled in accordance with applicable requirements and any preferences or choices made available to you.

Liability and applicable law

Nothing in these terms excludes, restricts or modifies a right, guarantee, warranty or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation. Subject to those protections, the service is provided on the basis described in these terms, and the operator is not responsible for loss caused by your breach of these terms, misuse of the website, unavailable third-party services or events outside reasonable control.

These terms are intended to operate consistently with the laws that apply to the service and to customers in Australia. If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. Any concerns should first be raised through the contact methods made available on the website so they can be reviewed in accordance with the applicable process.