Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk and outcomes are based on chance. No strategy can guarantee a win, and past results do not predict future results. You should only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered.

Gambling should not be used as a way to earn money, solve financial problems, recover losses or cope with stress. A deposit is not an investment, and a winning run does not mean that another win is due. If you are feeling pressure to win, take a break before making another deposit or placing another bet.

Before you play, decide how much time and money you are comfortable spending. Consider these amounts entertainment costs, not funds that you expect to get back. Keep gambling separate from rent, bills, savings, loan repayments and money needed by your family.

• Only gamble when you are legally permitted to do so and meet the applicable minimum age requirement. In Australia, gambling is generally restricted to people aged 18 or over.
• Never gamble while under the influence of alcohol or other substances, or when you are upset, tired or distracted.
• Do not borrow money, use credit intended for necessities or sell belongings to fund gambling.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Remember that it is acceptable to stop while you are ahead or after a loss.

Tools to help you stay in control

Planning your gambling before you start can make it easier to keep within your boundaries. If account controls are available on High Roller Casino, use them to support the limits you have chosen. These controls may include deposit, spending, loss or wagering limits, session reminders, time limits, breaks and account closure or self-exclusion options. The controls available, and how they operate, may depend on the account and applicable requirements.

Make a personal gambling plan

1. Set a gambling budget for a day, week or month. Choose an amount that will not affect your normal living costs.
2. Decide how long a session will last and set an alarm or reminder before you begin.
3. Choose the maximum amount you are prepared to lose during the session. Stop when that amount is reached.
4. Avoid changing your limits during a session. A limit is most useful when it is decided before emotions or excitement influence your choices.
5. Review your account activity regularly so you understand how much time and money you have spent.
6. Keep a record of deposits, withdrawals and play if this helps you identify patterns.
7. Take regular breaks and do something away from the gambling activity, such as going for a walk, preparing a meal or speaking with someone you trust.

If you have reached a limit, reached your budget or feel unable to stop, do not continue by opening another account or using another payment method. Request a break, account closure or self-exclusion through the options made available on the website. If you cannot find the relevant setting, use the available support channel and ask for assistance with restricting your account.

A break or self-exclusion is intended to give you time away from gambling. During that period, do not try to bypass the restriction through another account. Remove saved payment details where appropriate, consider blocking access to gambling websites or applications, and ask a trusted person to help you maintain the decision.

Recognising when gambling may be causing harm

Gambling problems can develop gradually. You do not need to wait for a major financial loss before taking action. If gambling is taking more time, money or attention than you intended, it may be helpful to stop and speak with someone independent.

Possible warning signs

• You regularly gamble for longer or spend more than you planned.
• You increase your stakes to feel the same excitement or to try to recover previous losses.
• You think about gambling often, feel restless when you cannot gamble or find it difficult to concentrate on other activities.
• You hide gambling, deposits, losses or account activity from family, friends or colleagues.
• You borrow money, miss bills or use money set aside for essentials because of gambling.
• You feel anxious, guilty, irritable or unhappy after gambling, but continue to play.
• Gambling affects your sleep, work, study, relationships or physical health.
• You have tried to reduce or stop gambling but have not been able to do so.
• Other people have expressed concern about your gambling, or you feel pressure to prove that you can control it.

If any of these signs are familiar, stop gambling and consider placing an immediate restriction on your account. Talk honestly with a trusted person and seek help from an independent gambling support service available in your state or territory. A counsellor or financial counsellor can help you understand what is happening, plan next steps and manage related concerns without judgement.

You can ask for help even if you are unsure whether your gambling is a problem. Support is also available for family members, partners and friends who are affected by another person's gambling. They can seek advice about setting boundaries, protecting household finances and having a safe conversation.

If gambling has contributed to severe distress or you feel at risk of harming yourself or someone else, stop gambling and seek urgent assistance through the emergency or crisis services available where you are. Your immediate safety is more important than any account, balance or gambling loss.

Our responsible gaming approach

High Roller Casino provides information intended to help players make informed decisions about gambling. We expect players to use the account responsibly, provide accurate information when requested and follow the applicable account rules and legal requirements. We may apply account restrictions or take other action where required by law, our terms or responsible gaming procedures.

Players must not allow another person to use their account, and adults must take reasonable steps to prevent children or other unauthorised people from accessing gambling services. Keep account credentials private, use suitable device security and do not leave an active account unattended.

• Set parental or device controls where appropriate to prevent children from seeing or accessing gambling content.
• Do not provide your login details, payment information or account access to another person.
• Read the relevant account terms and understand how available limits, breaks and self-exclusion requests work.
• Ask for assistance before gambling if you are unsure about a feature, restriction or account setting.
• Take any self-exclusion or account closure decision seriously and do not attempt to circumvent it.
• Review your gambling choices regularly and change your behaviour if play is no longer affordable or enjoyable.

Responsible gaming settings are a support tool, not a substitute for personal judgement or professional advice. Limits may not prevent every loss, and no tool can guarantee that gambling will remain within a particular budget unless you also follow the limit and stop when it is reached. If you need help, use the support options shown on the High Roller Casino website or contact an independent gambling support service.

This page provides general information and does not replace the applicable terms, account rules or professional financial, legal or health advice. Requirements and available responsible gaming measures can change. Please review the current information on the website before using the service.