Privacy Policy

About this Privacy Policy

High Roller Casino respects the privacy of its players and aims to handle personal information carefully and transparently. This policy describes the types of information an online casino site typically needs, the reasons that information may be used, and the choices available to players. It applies to information collected through the website, account services, customer support channels and related online features.

Personal information means information that identifies a person or could reasonably be connected with that person. The information handled will depend on how a player uses the site, which services are available, the player’s account activity and any verification or support request made. Some information is provided directly by the player, while other information may be created automatically when the website or account is used.

By using the website, players should read this policy together with any relevant website terms and notices. Where a separate notice explains a particular use of information, that notice may provide additional details. This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on the website will apply to future use of the services.

Information we may handle

To operate an online casino service, High Roller Casino may handle several categories of information. The amount and type of information collected can vary depending on whether a person is browsing the website, registering an account, making a transaction, requesting support or completing a verification process.

• Account details, such as a player’s name, date of birth, residential information, login details and other information supplied during registration or account management.
• Contact details, such as an email address or other communication information used for account notices, customer support and service-related messages.
• Verification documents and related information, which may be required to confirm identity, age, account ownership or other details connected with safe and lawful account use.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction dates, amounts, account balances and information needed to investigate or reconcile a transaction.
• Account and gaming activity, such as login history, preferences, interactions with the website, support requests and records of services used.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and website interaction data.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and responses to website features.
• Communications, including messages sent to support, information in requests or complaints, and records needed to understand and respond to an interaction.

Players should provide accurate and current information where it is required for an account or verification process. Players should not provide another person’s personal information unless they are authorised to do so. If a player sends documents or information containing details that are not needed for a request, the player should take care to remove or conceal those details where possible.

How information is used and shared

Personal information may be used to provide, administer and improve the website and casino services. It may also be used to communicate with players, keep accounts secure, process transactions and meet obligations that apply to online gambling services. Information is used only for a legitimate operational, security, service or legal purpose relevant to the way the website is being used.

• Create, maintain and administer player accounts.
• Confirm identity, age, account ownership and the accuracy of information provided.
• Complete verification, anti-fraud, anti-money-laundering, security and responsible service checks where required.
• Process deposits, withdrawals and other account transactions, and investigate payment issues or unusual activity.
• Provide customer support, respond to questions and manage complaints or disputes.
• Send account, security, transaction and service messages that are necessary for the operation of an account.
• Personalise website features, remember preferences and understand how the website is used so that its performance can be improved.
• Monitor the website and systems for misuse, unauthorised access, technical faults and activity that may threaten players or the service.
• Meet legal, regulatory, court, law enforcement, tax, accounting or record-keeping requirements that apply to the service.
• Protect the rights, property, safety and security of players, High Roller Casino, service providers and other people.

Information may be shared with carefully selected providers that help operate the service. These providers may support payment processing, identity and document checks, fraud prevention, technology hosting, website security, customer support, communications, analytics or other necessary functions. Providers should receive information relevant to the service they perform and are expected to handle it securely and appropriately.

Information may also be disclosed when reasonably necessary to comply with a legal requirement, respond to a valid request from an authorised body, protect the safety or security of the website, investigate suspected fraud or unlawful activity, enforce applicable terms, or establish and defend legal rights. Information is not intended to be sold for unrelated purposes.

Some service providers may process information using systems or facilities located outside Australia. Where information is handled by another organisation, reasonable steps should be taken to select providers that provide appropriate safeguards and to share only information needed for the relevant purpose.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support security, understand website traffic and improve the player experience. Some cookies are necessary for core features, while others may help with preferences, performance, analytics or relevant communications. The information collected through these technologies may be combined with account or device information where appropriate.

Players can manage, block or delete cookies through the settings of their internet browser. Browser controls may allow players to accept cookies, reject some categories or receive a notification before a cookie is stored. If cookies are disabled, certain account, security or website features may not work correctly. Cookie settings may need to be updated separately on different browsers or devices.

Security

High Roller Casino aims to use reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure account procedures, monitoring, staff or provider controls and technical protections suited to the information handled.

No website, transmission method or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private, use trusted devices and contact support promptly if they suspect that an account or device has been accessed without permission. High Roller Casino may ask for information to confirm identity before discussing an account or fulfilling a privacy request.

Retention

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Records connected with accounts, transactions, verification, security, disputes and legal obligations may need to be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in an appropriate manner.

Your choices and privacy requests

Players may have rights and choices concerning the personal information held about them. These rights can be affected by the nature of the request, the information involved, security requirements and obligations to keep particular records. A request will be considered carefully and handled in a reasonable timeframe.

• Access: request a copy of, or information about, the personal information held about you.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, transaction, dispute or record-keeping reasons.
• Marketing consent: withdraw consent to marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where available. Withdrawing marketing consent will not normally affect essential account, security or transaction messages.
• Information about handling: ask questions about how personal information is collected, used, shared or retained.

To exercise a data right or ask a privacy question, contact support@highrollercasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For account security, additional information may be requested to verify identity before access, correction or deletion is completed. This helps prevent personal information being disclosed to the wrong person.

A request may be limited or declined where fulfilling it would compromise another person’s privacy, create a security risk, interfere with fraud or misuse checks, or require records to be kept. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

Players should contact support@highrollercasino.click as soon as possible if they believe information is incorrect, an account is being misused, a privacy preference has not been applied, or personal information may have been exposed. High Roller Casino will review the concern and take reasonable steps to investigate and respond.