Cookies Policy

About cookies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device when you visit. They allow the website to recognise a device, remember information about a visit and support particular functions. Similar technologies, such as pixels, tags, local storage and software development kits, may work in a comparable way. In this policy, we use the word cookies to refer to cookies and these similar technologies.

Cookies can be session cookies or persistent cookies. Session cookies are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may depend on its purpose, your browser settings and the settings of the service that places it.

Some cookies are set directly by High Roller Casino. These are known as first-party cookies. Other cookies may be set by service providers or other organisations that support website functions, security, analytics, advertising or other services. These are known as third-party cookies. The use of a third-party cookie is controlled by the relevant third party, although it may be used in connection with our website.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information, including information connected with an account or device, and may then be treated as personal information under applicable privacy laws. We handle information collected through cookies in accordance with our Privacy Policy and applicable requirements.

Why cookies matter

Cookies help a website operate consistently and securely. They can remember settings, help pages load correctly, support sign-in and account functions, detect unusual activity and provide information about how visitors use the website. Without some cookies, parts of the website may not work as intended or may not be available.

Types of cookies we may use

The cookies used on the website may change over time as features, technical services and legal requirements change. Cookies may generally fall into the following categories:

• Strictly necessary cookies: These cookies support basic website functions, security measures, page navigation and the delivery of services you request. They may be needed for account access, session management, fraud prevention or the operation of important parts of the website. Because the website may not function properly without them, they may not be removable through all cookie controls.
• Functional or preference cookies: These cookies remember choices and preferences, such as language, region, display settings or other options selected during a visit. They are intended to make the website more convenient and consistent. If you disable them, some preferences may need to be entered again.
• Analytics or performance cookies: These cookies help us understand how visitors use the website, such as which pages are visited, how long pages are viewed and whether users encounter errors. The information can be used to improve content, navigation, performance and reliability. Analytics information may be aggregated or otherwise processed to reduce the use of directly identifying information.
• Security and risk-management cookies: These cookies or similar technologies may help identify automated activity, protect accounts, maintain the integrity of services and detect suspected misuse. They can support measures designed to protect players, the website and other users.
• Advertising or marketing cookies: Where used and permitted, these cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or present advertising that is more relevant to a user. Marketing cookies may be placed by advertising or technology partners and may involve information about browsing activity across websites.
• Social media or content cookies: If the website includes content, tools or links provided by another platform, that platform may use cookies or similar technologies. The relevant provider’s own privacy and cookie information may apply to its processing.

The categories above are provided for general information. A cookie may have more than one purpose, and the same category may be described differently by different technology providers. The cookie banner, preference centre or other notice displayed on the website may provide more current information about the cookies available at a particular time.

Information that may be collected

Depending on the cookie and its purpose, information may include a device or browser identifier, IP address, general location information, browser type, operating system, pages viewed, links selected, approximate session times, referring website and interaction with website features. Cookie information may also include choices made through a consent tool. We do not treat every item of cookie information as identifying a person, but it may become personal information when combined with other data.

Your cookie choices

You may be able to manage non-essential cookies through the cookie banner, consent tool or preference centre made available on the website. The controls may allow you to accept or reject certain categories, withdraw a previous choice or change your settings. If you withdraw consent, this will not generally affect processing that took place before the withdrawal. It may also take time for a preference to be applied across all devices and browsers.

You can also control cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. The steps differ between browsers and devices, so you should check the relevant browser support information. You may be able to configure your browser to notify you when a cookie is being placed or to refuse certain cookies automatically.

• Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
• Blocking all cookies may affect website availability, account functions, security checks and the performance of some features.
• Changing browser settings on one device may not change settings on another device.
• Some third-party cookies may need to be managed through the provider’s own tools or privacy controls.
• Cookie choices may be stored in a cookie or similar technology, so deleting that item may cause the website to ask for your preferences again.

Where applicable, the website may use a consent management tool to record your cookie choices. This may include the date of your choice, the categories selected and a technical identifier used to remember that choice. This information is used to apply and demonstrate your preferences rather than to make unnecessary personal decisions about you.

Access to gambling services

Cookies may support account, security and responsible access functions. If you block or delete cookies that are required for these functions, you may be unable to use some parts of the website or may need to complete additional checks. Disabling analytics, preference or marketing cookies should not normally prevent access to core website functions, but the exact effect may depend on the technology involved.

Third parties, privacy and policy changes

High Roller Casino may use service providers to help host, secure, analyse, maintain or improve the website and its services. These providers may process cookie-related information on behalf of the website or may place their own technologies where they provide a service. Third parties may process information in Australia or in other countries, subject to the arrangements and safeguards that apply to their services.

Third-party websites, applications and services may have their own cookies policies and privacy notices. If you follow a link to another website, use an embedded feature or interact with a service operated by another organisation, you should review that organisation’s information before providing personal information or accepting its technologies. We are not responsible for the cookie practices of websites that we do not operate.

Cookie information may be used alongside other personal information for purposes explained in our Privacy Policy. Those purposes may include providing and securing services, maintaining accounts, preventing fraud or misuse, understanding website performance, responding to requests, meeting legal or regulatory obligations and managing marketing preferences where permitted. We do not use cookies to avoid requirements that apply to online gambling, privacy, identity, security or responsible gambling processes.

Data retention and security

Cookies may remain on a device for different periods depending on their purpose. We aim to retain information only for as long as it is reasonably required for the purpose for which it was collected, to meet legal or operational requirements, or to resolve disputes and enforce applicable terms. Retention periods may differ between cookie categories and providers.

We use reasonable technical and organisational measures intended to protect information from unauthorised access, loss, misuse or alteration. No online service, device or method of transmission can be guaranteed to be completely secure. You should keep your device, browser and account credentials secure and avoid using shared devices for account activity where possible.

Updates to this policy

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be made available on this page, with the revised date shown where appropriate. Changes will apply from the date they are published unless a different date is stated. We encourage you to review this page periodically so that you understand how cookies are used and how your choices can be managed.

If you have a question about this Cookies Policy or wish to raise a privacy concern, please use the contact or support channels made available on the High Roller Casino website. We will handle requests in accordance with our Privacy Policy and any applicable Australian privacy requirements. This page is general information and does not replace any rights or obligations that apply under law.